If you wish to return an item that we have here in the showroom, we refund you in full minus any delivery/pick up fees. If the item is a special order we charge a restocking fee of 20% plus any delivery or pick up fees. In some cases items cannot be returned. The return must be made within 14 days of receipt, in original condition, and with original packaging where applicable.

At the time of sale please review all ordered items to insure accuracy. Customers are responsible for their own measurements and whether pieces will fit in their intended space, as well as access to that location.

After your order has been acknowledged by the factory, if we become aware of an unusually long delay, we will let you know. Customers are always encouraged to call and check the status of their order as some factories will not notify Giorgi Bros. of delays. Giorgi Bros. is not responsible for delays in production or shipping. No consideration/discount is given for orders that are delayed or take less time than any estimate given by the manufacturer or Giorgi Bros. All lead times are estimates, not promises. Estimates are based on previous orders’ lead times and on the best information we have available. Many furniture items are custom made for your order so variations in lead time do occur.

We charge a fee based on location not per piece. Our experienced personnel will set up your items in your home and take away all packaging materials. We deliver Tuesday through Saturday.

If items require extraordinary delivery (such as, but not limited to additional associates needed, narrow halls, doorways, stair wells, hoisting, etc.) extra charges may apply. Giorgi Bros. cannot be responsible for any damage to the furniture, floors, and walls in these unusual circumstances.

We take great pride in our delivery service, and your satisfaction is our goal.

We offer in store pick up Monday through Saturday. Safe loading and transport are the customer’s responsibility. Please bring appropriate blankets, ropes and packaging materials. If will-called merchandise must be returned for service, the customer is responsible for transportation back to Giorgi Bros. Damage that occurs in transit is not covered under the warranty and the customer may incur a cost for repair or replacement.

Please call us or email us with pictures if you discover a problem with your furniture. As is, no return, floor samples, or closeout merchandise is not warranted by the manufacturer. All other merchandise is typically warranted for defects for 1 year. However, manufacturer warranties differ in their terms. Giorgi Bros. will service the furniture only within the terms of the factory warranty. In the event of defective merchandise some manufacturers authorize direct exchange, or repair, while others require inspection from Giorgi Bros., or factory representatives. Many issues may be resolved by a Giorgi Bros. service technician. Giorgi Bros. and/ or the manufacturer have the right to decide whether to repair or replace defective merchandise. We will service merchandise to meet the standards of the manufacturer if found to be deficient. There is no consideration given if an item must go through the service process. We take great pride in our Furniture Service Department, but it does take cooperation on the part of the consumer to allow the appropriate amount of time to resolve any problem. Please be assured we care and are doing everything possible to see the situation remedied.

Manufacturers, mills, tanneries, and Giorgi Bros. do not guarantee fabrics or leathers against wear, fading, color fastness or damage by any cleaning process. Warranties for fabric and leather are always sold after market and vary in their individual terms.

In all hand crafted wood, metal and other furniture there can be some variances and irregular areas. Trees have differences in color and grain. These natural variations in woods and finishes are not defects and should be appreciated and enjoyed.

Manufacturers’ measurements are estimates and can vary. It is common especially on upholstered products that a 2”-3” variance from stated measurements is acceptable. The amount of acceptable variance is different for each manufacturer.

Merchandise held in our warehouse over 30 days must be paid in full and may incur storage fees.

Unpaid balances are subject to maximum interest rate allowed in the State of California.